Job Title: Help Desk

Job ID: 25-05950

Location: Trenton, NJ

Duration: 06 Months of Contract

Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.

Oversees timely delivery of quality technical support to internal and external customers.

This individual will be supporting the helpdesk. Oversees timely delivery of quality technical support to internal and external customers.

Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.

May assess new products or services and suggest enhancements to senior management.

Relies on extensive knowledge and professional discretion to ...