Description We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business.

Responsibilities:
• Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner.
• Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately.
• Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment.
• Tr...