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🥝 Help Line Agent
Axelon Services Corporation | Richmond, Virginia, United States | Posted May 16, 2026
Job Description
Contract Role: 12 Months
Location: Richmond, VA
Responsibilities:
- Provide 100% phone support for IT help desk.
- Deliver excellent customer service.
- Identify issues quickly and determine if they can be resolved during the call or need escalation.
Requirements:
- 3 years of IT Helpdesk Support experience.
- Minimum of High School Diploma or Equivalency.
- Preference for experience in a regulated industry helpline or IT support center.
Required Skills:
- Extensive knowledge of Windows 11 operating system.
- Experience with computer hardware/software, iDevices, Tough Books, Windows 10 & 11 OS, MS Office suite, Teams, SharePoint, Active Directory, Mainframe, print management tools.
- Experience with ServiceNow ticketing syst...