We are seeking a committed Helpdesk Admin to be part of our team at Celtic Bank. The IT Helpdesk Administrator is responsible for providing first-level technical support to employees across the organization. This position also supports basic security and risk mitigation activities by assisting with the identification and escalation of potential security concerns. The Helpdesk Admin requires strong technical acumen, customer-service skills, and the ability to work both independently and collaboratively within the IT department.

WHAT YOU’LL DO AT CELTIC BANK

• Provide technical assistance and support for hardware, software, and network[1]related issues in a timely and professional manner.


• Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.


• Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental proced...