To manage and coordinate all facilities-related service requests, ensuring efficient task allocation, communication, documentation, and compliance with internal processes and service level agreements.
Key Performance Areas (KPAs)Helpdesk Processing Receive, log, and track all facilities-related service requests via email, Whats App, or phone. Ensure accurate and timely entry of requests into the My Buildings system. Create and manage quote requests aligned with preloaded budgets. Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.
Task Allocation and Scheduling Assign tasks to appropriate FM team members or contractors. Develop and maintain daily, weekly, and monthly maintenance schedules. Monitor task progress and ensure checklist compliance. Escalate unresolved or overdue issues to the Facilities Operations Manager.
Communications and Coordination Act as the primary liaison between JSE staff and the FM team. P...