Job :
Assigned to the information systems department, the main activities related to the position are as follows:
Handle all types of incidents or problems with the solutions made available to users: First-level diagnosis Prepare a detailed report of the diagnosis Provide a detailed report to the user when the ticket is closed Deal with any problem or incident with the solutions made available to users as quickly as possible while respecting the defined OLA and SLA Handle any service request under the best conditions Manage openings... Required profile :
With a Bac+2/3 degree in computer science with a minimum of 1 year of experience in a similar role, in which you have developed the following skills: Know and be able to operate the IT infrastructure
Know and be able to apply support management techniques
Know quality of s...