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🥝 Helpdesk Customer Support - Trainer

TASQ Staffing Solutions | Taguig, Philippines | Posted June 03, 2026

Job Description

Qualifications:

  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
  • At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
  • At least 2 years of experience in training and adult learning principles in a BPO environment
  • Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
  • Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
  • Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
  • Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
  • Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
  • Outstanding communicati...

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