• Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems

• Handle customer queries, complaints, and technical issues efficiently

• Log, track, and resolve incidents/tickets within defined SLA timelines

• Escalate unresolved issues to the concerned technical teams

• Maintain records of customer interactions and issue resolutions

• Coordinate with internal teams for timely closure of support requests

• Assist users with software, hardware, login, and application-related issues

• Prepare daily/weekly reports related to support activities and incidents

• Ensure high levels of customer satisfaction and service quality