We are looking for an Helpdesk Manager on behalf of our client. Our Customer is currently seeking a Help Desk Manager to join the IT Operation Engineering & Support team.

• Customer Satisfaction: Maintain high service quality and prioritize urgent issues
• Team Leadership: Manage recruitment, selection, and training of Helpdesk staff
• Process Ownership: Lead incident management and service request workflows
• Strategic Planning: Develop and improve Helpdesk strategy aligned with company goals
• Knowledge Management: Maintain and enhance the Helpdesk knowledge base
• Communication: Foster cross-cultural and interdepartmental collaboration

• Bachelor’s degree in IT or related field
• Strong technical background in hardware/software
• Leadership and performance evaluation skills
• Familiarity with ITSM tools and customer service metrics
• Strong leadership...