Overview

An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the Helpdesk Supervisor.

Responsibilities

• To receive incoming calls to the helpdesk and log all calls accurately and professionally.
• To allocate calls to the correct department and ensure that the call is executed, followed up if required and closed on completion.
• Maintain communication between the helpdesk and the caller; ensure the caller is satisfied with the action taken and services received from the department responsible for executing the call.
• Ensure all store queries are effectively resolved timeously.
• Maintain system information with high-quality input and information required to complete tasks.
• Participate in quality and assurance processes to assess call and work quality.
• Follow up and provide feedback on logged calls t...