About the Role We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.
Key Responsibilities Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters Provide clear and accurate information on processes, submission requirements, and service-related workflows Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution Maintain comprehensive issue logs Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures Submit monthly progress reports detailing service performance Helpdesk op...