We are seeking a capable and motivated Helpdesk Support Engineer to join our operations and support team.

• Opportunity to work on large scale digital transformation projects.
• 5 days work week (Mon to Fri), Hybrid Work Arrangement.
• Basic Salary up to $4,400 + AWS.

• Provide L2 support for production and staging systems, handling escalations and restoring services within SLA/OLA timelines.
• Investigate incidents (errors, alerts, performance, integrations) and perform in-depth troubleshooting using logs and monitoring tools.
• Conduct root cause analysis (RCA) and implement corrective/preventive actions to minimize recurring issues.
• Monitor system health proactively and execute configuration changes, patches, and operational fixes.
• Maintain documentation (runbooks, SOPs, knowledge base) while ensuring compliance, security standards, and supporting audits and releases.

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