HelpDesk Team Leader – Job Description – Edinburgh

Overview
Confero Recruitment Group is proud to be exclusively partnering with LOVAT'S GROUP to recruit a Service Desk Team Leader

LOVAT'S GROUP are a leading Scotland-based facilities management provider delivering maintenance services across multiple sectors, with a strong focus on quality, accountability and professional standards.Due to continued growth in our client portfolio, we are seeking an experienced Service Desk Team Leader to support the daily operation of our Service Desk. This role is responsible for ensuring high-quality service delivery while leading and developing a high-performing administration team within a growing Facilities Management business.

Role Summary
Reporting to the Service Desk Manager, you will oversee daily Service Desk operations, ensuring reactive and planned maintenance works are delivered efficiently and in line with contractual service level agreements. You will lead Serv...