Location:

Oragadam, Chennai
Experience Required:

2+ Years (Relevant Experience)
Qualification:

B.E. (ECE / EEE) or Diploma in Electrical Engineering
About the Role We are looking for a proactive and customer-focused

Field / Onsite Service Engineer

to join our service team. The ideal candidate will be responsible for providing technical support, resolving customer issues, ensuring optimal machine performance, and maintaining strong customer relationships while adhering to safety and quality standards.
Key Responsibilities

Investigate day-to-day service-related issues and provide timely resolutions at customer sites.
Execute service plans effectively in coordination with the Service Team Leader.
Conduct root cause analysis of equipment failures and recommend corrective actions.
Handle customer complaints (Warranty, Goodwill, and Others) and ensure proper logging in the QCM database.
Meet defined response time t...