Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai
Location : Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead
RESPONSIBILITIES :
- Responsible for the day-to-day management of 7 – 25 front level employees
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).