A logistics services company in Kuala Lumpur is seeking a Cantonese-speaking Senior Customer Service Representative. You will handle inquiries and resolve complex issues for the Hong Kong market, ensuring a smooth service experience. Your role includes direct conflict resolution, driver advocacy, and proactive engagement to improve customer satisfaction. Ideal candidates should exhibit exceptional empathy, negotiation skills, and proficiency in Cantonese and English. This position offers a competitive salary, training, and fixed allowances.
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