We are looking for motivated, resilient and people-focused individuals to join our growing contact centre team as HMCTS Agents. Acting on behalf of His Majesty's Courts and Tribunals Service, you will handle a mix of inbound and outbound calls, providing clear, professional and supportive guidance to customers. Your role will involve helping people understand their accounts, supporting them to make payments, setting up realistic and bespoke payment plans, and resolving more complex enquiries. This is a role where empathy and confidence go hand in hand. You'll need to be comfortable having sometimes challenging conversations, while always aiming to achieve a fair and appropriate outcome for both the customer and our client. Full induction training is provided, along with ongoing coaching and support, so you'll be fully equipped to succeed in the role.

Advantis is a leading debt collection agency based in the iconic Minton Hollins Grade II listed building in the heart of Sto...