AT SONDER YOU WILL:

• Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution.
• Prioritize, delegate, execute and support day‑to‑day tasking to ensure world‑class guest experience and team accountability.
• Guide guests through the Sonder experience ensuring they have an amazing first impression.
• Communicate cross‑functionally clearly and with compassion.
• Own and update standard operating procedures to support team execution.
• Assist in continuous improvement project design and implementation.
• Analyze market trends to optimize operations and to proactively address potential guest issues.
• Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team.

WHAT WE ARE LOOKING FOR:

• Minimum 3 years of experience managing direct reports; hospitality a plus. <...