The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in during the manager's absence.
Compensation:$64,000 - $68,000 yearly
Responsibilities:- Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
- Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction.
- Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
- Administrative Duties: Assist with payroll, performance evaluations, and reporting.
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