Front Desk Manager

The Front Desk Manager is responsible for the daily quality and accuracy of the work produced by the Front Desk Staff. The Front Desk Manager must maintain the highest level of guest service and set the tone for all brand standards for the Front Office.

Essential Duties

• Controls all guestroom reservations, ensure reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved
• Ensures coordination of daily check in/check out requirements, including guest room list distribution, room inspections, amenity placement, welcome letters, gifts, etc
• Constantly monitors staff performance, knowledge, hours and breaks, ensures company policies and procedures are adhered to
• Conducts pre-shift meeting and inspect employees' grooming and attire
• Monitors the check in/check out process
• Responsible for coaching and counseling personnel within the Front Office ...