Position summary statement: The incumbent will check in/out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. Attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
Primary Responsibilities: Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures. Inform relevant departments of arrival, room changes, check out and special arrangements. Accepts reservation in the absence of Reservation Assistant. Record in Handover List of any special arrangements and important matters for follow-up. Liaise with Duty Manager or Front Office Supervisor regarding any complaints. Perform cashiering and maintain a complete record of guests' account. Check all guests' bills before presentation to guest upon check out. Charge all monies due to the hotel to the respective travel agents or companies. Declare all shortages or ...