Key Responsibilities
Operational Supervision & Quality Assurance:
Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.
Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.
Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.
Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.
Guest Experience & Service Excellence:
Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.
Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.