Housing Lead Officer needed in rugby ref 1545384

Location: Rugby – 40% site presence, Wednesday then flexible

Length: 3 months potential extension

Rate: Flexible £28ph

Job Role:

You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You’ll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you’ll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis.