Serves as the first point of contact for employees reaching out to Human Resources for support. Provides resources and solutions to inquiries and maintains documentation. Escalates issues as needed and helps identify opportunities for HR Business Center process improvements. Assists with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment.


Essential Duties:

+ Provides clear, efficient, and courteous support to employees who reach out to human resources with general questions. Opens cases and enters all required information to ensure clear records of employee cases are maintained, diligently following up and resolving cases in a timely manner. Updates cases throughout resolution process with information gathered from customer follow-ups. Asks questions and seeks support when faced with unfamiliar requests. Adheres to all HR service level agreements.

+ Discerns next steps toward res...