Responsibilities

• Manage end-to-end recruitment for (agents, support, and leadership positions), including high-volume and ramp hiring.
• Conduct HR interviews onsite and offsite; screen candidates and endorse qualified applicants to accounts based on hiring requirements.
• Coordinate closely with account managers and operations to meet manpower targets and turnaround timelines.
• Source candidates through job portals, referrals, external advertisements, and candidate databanks.
• Ensure completeness and accuracy of candidate files, interview assessments, and hiring documentation.
• Facilitate onboarding, orientation, and deployment of new hires to assigned accounts.
• Administer performance appraisal processes and support employee movement within accounts.
• Handle employee relations concerns, disciplinary actions, and HR inquiries in a fast-paced BPO environment.
• Maintain accurate employee records,...