About The Role

We are looking for an experienced HR Operational Excellence Analyst professional to join our team as an individual contributor. In this role, you will own end-to-end process redesign and drive scalable, data-driven improvements across HR operations. You will sit at the intersection of process design, systems thinking, and change management — partnering cross-functionally to eliminate friction, improve service delivery, and build the operational foundation that enables HR to scale effectively.

What You’ll Do

Process & Service Design

• Lead the redesign of cross-functional HR processes to improve scalability, efficiency, and user experience
• Own and maintain end-to-end process maps, documentation, and service design decisions — including determining the appropriate delivery channel (automation, self-service, live support, or vendor) based on efficiency, scalability, and user experience
• Identify and eliminat...