We are seeking a high-caliber HR Operations Lead to oversee our service delivery together with our HR and Recruitment Manager. This role sits at the intersection of human resources, talent acquisition, and client success. You will be responsible for managing a diverse pool of contractors, ensuring 100% compliance with HR best practices, and acting as the primary point of contact for client escalations during high-pressure cycles. The ideal candidate is a fixer—someone who thrives when managing multiple moving parts and can maintain a calm, strategic head when project timelines are tight.

WHAT YOU WILL DO

HR & Contractor Management

• Act as the subject matter expert on HR best practices, ensuring all contractor agreements and internal policies are compliant and competitive.
• Manage the end-to-end contractor lifecycle, including attendance management, coaching, and conflict resolution.
• Develop and ...