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🥝 HR Services NA Recruitment Team Lead
WTW | Taguig, Philippines | Posted June 15, 2026
Job Description
The Role
Client Focus:
Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contactEnsure ServiceCentral resolutions based on assigned access and other HR systems-related supportLead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issuesIdentify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan
People:
Oversee adherence to defined processes in GHRSLead process efficiency, monitoring of workload and the implementation of the improvement projectsIdentify the potential for better team efficiencies and agree with the leader on their implementationProactively provides immediate and specific constructive feedback and recognition evenly across own team
Operati...