We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.

DUTIES 24 hour problem resolution client/employee. Handle misconduct and incapacity processes. Performance Management of KPIs and targets. Monitor attendance and adherence to schedule and address non-compliance. Investigate incidents on duty. Assist with monthly payroll. Handle payroll and leave queries. Assist with credit control in respect of client billings. Handel HR administration. Handle Medical Aid admin and leave reports. Engage with internal and external client management teams to understand and meet service delivery levels. Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures. Liaise with the recruitment team, ensuring ful...