Job Description

WORK SCHEDULE: 3:00 PM – 12:00 AM (MNL) / 8:00 AM – 5:00 PM (CET)

JOB SUMMARY:

Lead and manage the daily operations of the HR shared services team, focusing on the full employee lifecycle—from attraction and hiring to development, retention, and offboarding. Ensure team engagement, high-quality deliverables, and operational efficiency while supporting stakeholders to enhance the employee experience and maintain confidentiality.

DUTIES & RESPONSIBILITIES:

• Manage talent, onboarding, and employee lifecycle data processes, ensuring accuracy and efficiency.
• Oversee daily operational functions, including case management, task distribution, and SLA achievement.
• Act as subject matter expert for process-related queries and support team training and development.
• Lead team performance, monitor progress, provide guidance, and implement development plans.
• Contribute to SOPs, continuou...