Job Title: HR Application/Production Support Analyst
Location: Vienna, VA
Pay rate: open to both W2 and established 1099 (no c2c)
Work Model: hybrid is ideal (onsite 3 days), will consider remote
Position type: Multiyear contract

This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM support, and maintaining system stability through repeatable support processes.

This role requires 3-5 years of professional experience and hands on Oracle HCM support experience.


This role is a Technology Support Analyst position responsible for providing frontline production support for HR systems and enterprise applications. The person acts as the first point of contact for incidents and service requests, performs ticket triage and issue resolution, monitors support queues, validates system changes, coordinates releases, maintains documentation, and identifie...