The Opportunity:

Under limited supervision, ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data.

The HR Tier 1 Associate is the initial point of contact for employees seeking HR-related assistance through the ServiceNow platform. This role involves managing and resolving HR service requests, answering employee queries, and addressing concerns related to HR policies, benefits, payroll, and other HR services. The agent will ensure accurate documentation of interactions, provide excellent customer service, and escalate issues when necessary. 

Location:Mexico City, MX

Reporting: Reports to Supervisor, Transaction Delivery 

HOW YOU WILL THRIVE AND CREATE AN IMPACT: 

Act as the first point of contact for employees seeking help with HR-related issues such as benefits, payroll, time-off requests, and general HR po...