Position Overview
We are seeking a detail-oriented and customer-focused professional to join our Call Center team. In this role, you will provide support to providers by responding to inquiries related to online business applications, including claims, eligibility, self-service tools, and technical issues.
This position requires strong communication skills and the ability to manage multiple inquiries efficiently while maintaining a high level of service.
Top 5 Required Skills

+ Strong computer proficiency

+ Excellent customer service skills

+ Effective verbal and written communication

+ High attention to detail

+ Strong organizational skills

Key Responsibilities

+ Respond to provider inquiries received through the Call Center with professionalism and accuracy

+ Provide telephone assistance related to online applications, including claims processing, eligibility verification, and web-based self-service tool...