Enhance service delivery at a managed services provider as a Service Manager in the Greater Toronto Area. This hybrid role emphasizes leadership and operational excellence.
You'll be responsible for guiding a team of Service Technicians, ensuring optimal service delivery and high client satisfaction. With over 6 years of experience in service delivery, your strategic insights will improve workflows, coaching practices, and helpdesk management. This role requires strong relationship skills and escalations management for effective client communication.
Key Responsibilities:
• Lead a fast-paced team of Service Technicians
• Ensure SLAs are met while maintaining service quality
• Optimize ticket handling and management processes
• Conduct team huddles to reinforce best practices
• Develop and maintain client relationships
Requirements:
• 6+ years in helpdesk management within MSP
• Familiarity with Datto RMM and Autotask
• Proven strategic thinking and anal...