Join a forward-thinking team in downtown Toronto as a Solution Consultant focused on CCaaS and agentic AI. Collaborate remotely to design and deliver innovative contact center experiences using NICE CXone and Cognigy.
This hands-on role involves leading solution designs from discovery to production rollout. You will architect virtual agents and agent-assist tools while driving CRM integrations through APIs and data flows. Additionally, you’ll coach engineers and manage technical deliveries across teams, ensuring exceptional project execution.
Key Responsibilities:
• Lead CCaaS and agentic AI solution design end-to-end
• Architect autonomous virtual agents and conversational flows
• Drive CRM integrations via APIs, webhooks, and event streams
• Translate business requirements into architecture diagrams
• Coach engineers and manage technical delivery teams
Requirements:
• 5+ years in contact center solutions experience
• 2+ years working with NICE CXone hand...