Manage and oversee Business-As-Usual (BAU) activities to ensure application stability and operational efficiency

Monitor critical systems and respond to alerts, resolving issues or escalating when necessary

Investigate, troubleshoot, and resolve application incidents in collaboration with users, vendors, and internal teams

Support application deployments, upgrades, patches, and release validation (including UAT)

Coordinate with infrastructure teams on server, network, and system-related changes or upgrades

Perform API testing and validation to support issue resolution and system integration

Maintain accurate documentation for incidents, resolutions, and support procedures

Ensure timely communication and coordination across stakeholders to minimize business impact