Job Description
Details:
What will you do?
Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem managementEnsure that all the tickets/incidents are resolved within committed SLA'sEnsure positive user-experience through clear communication and timely supportContinuously identifying opportunities for process improvement and tasks automation.Maintain documentation of support processes, knowledge articles, and operational procedures.Maintain dashboard reporting on performance, access reviews, and compliance activities etcCollaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service. Job Requirements Details:
What do you need to succeed?
2+ years of hands-on experience with Sailpoint IdentityIQ.Certification in Identity Security Engi...