We are requesting candidates with hands on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.
Core Technical Support Experience
- Tier 1 / Frontline Technical Support
- Troubleshooting cable, internet, and voice services
- Diagnosing connectivity and service issues using structured problem solving tools
- Root cause analysis for repeat or chronic service issues
- Coordinating repairs and escalation when necessary
- Networking & Connectivity
- TCP/IP configuration, verification, and troubleshooting
- Modem resets, re provisioning, and service activation
- IP address provisioning and management (add/delete multiple IPs)
- Basic network diagnostics and service validation