Responsibilities

ICT Operations & User Support

• Deliver reliable day-to-day ICT support across the business


• Manage incidents, service requests, and escalations efficiently


• Provide support within production-critical environments to ensure minimal downtime

Infrastructure & Systems Management

• Administer and maintain physical and virtual server infrastructure


• Manage VMware environments and SAN storage solutions

Network & Connectivity Management

• Administer firewalls, routers, switches, and wireless networks


• Manage WAN connectivity, redundancy, and failover solutions


• Maintain secure network segmentation and connectivity standards

Microsoft 365 & Cloud Services

• Administer Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams



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