ICT Desktop Engineer

Reference: JHB -TR-1

Duties & Responsibilities

Ensure IT Services are Accessible to Internal and External RAF Customers

• Attend IT incidents and requests.
• Configure new equipment.

• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
• Manage replacement of consumables in the region.