ICT Operations Officer Level 2 Support

• Canberra (Onsite)
• Baseline Security Mandatory
• 12-Month Contract with 2*12 months extensions

ASAP start avaliable

About the Role

We are seeking an experienced ICT Operations Officer to deliver high-quality end-user support within a dynamic enterprise environment. This role is suited to someone who thrives in a fast-paced setting, enjoys solving complex technical issues, and takes pride in delivering exceptional service particularly to executive stakeholders.

You'll act as a key escalation point for Level 2 incidents, ensuring issues are resolved efficiently while maintaining a strong focus on user experience.

Key Responsibilities

• Act as the primary escalation point for Level 2 incidents and requests
• Take full ownership of complex or high-impact technical issues through to resolution
• Provid...