Overview

REFERENCE: TSLZH0303

LOCATION: Portsmouth

JOB TITLE: ICT Technician

SALARY: Generous salary structure and leave allowance

WORKING HOURS: Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday

THE COMPANY: We are currently working with a leading co-educational school located in the historic heart of Portsmouth.

THE ROLE: The role of the ICT Technician is to provide efficient, friendly and reliable first line support to all users of the school computer systems.

Responsibilities

• Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site
• Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner
• Maintaining communication with customers during the life of a support call
• Ensuring that the status of the call is updated on the ...