Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing Operational team functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new Identity and Access Management (IAM) functions, including but not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with additional IT and security teams to ensure alignment between IAM processes and the business workflows that they support.
- Monitors the efficacy of established IAM processes using trend analysis, adherence tracking, and automated reporting. Reports findings to Manager of IAM for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management...