Job Title
In Room Dining (IRD) Coordinator
Department
IRD Food & Beverage
Supervisor
In Room Dining Manager
Salary
£18.70 per hour including service charge (0-hour Casual contract)
Responsibilities
- Coordinate all service requirements addressed to Room Service department.
- Take guest orders over the telephone or verbally, process accurately and promptly using the POS terminal.
- Communicate with supervisor, butler and chef on duty regarding orders and special requests.
- Communicate with other departments using Micros & RMS app for room clearance, room changes, status checks and amenity delivery.
- Print daily reports.
- Update VIP list.
- Assist department with additional administration duties as requested.
- Assist IRD manager with achieving high guest satisfaction scores, recognize repeat guests and follow standard procedures.