Responsibilities

• Coordinate all service requirements addressed to IRD and ensure their immediate action to achieve the highest possible guest satisfaction.
• Promote efficiency, confidence, courtesy, and an extremely high standard of social skills; display a pleasant manner and positive attitude at all times and maintain a good company image with guests and colleagues.
• Work in close cooperation with the Kitchen and all other key service departments.
• Follow standard instructions for immediate guest care, telephone manners, and upselling.
• Ensure that no telephone is left unattended and practice impeccable telephone manners.
• Conduct a proper handover during shift change.

Qualifications

• University Degree or Vocational qualification in any field.
• Minimum of one year of experience in a similar role or as a telephone operator / call center employee.
• Good computer skills. <...