Overview

The Technical Support Specialist provides timely support to customers through available communication channels (email and chat)

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage

Required Interpersonal Skills:

• Must be tech savvy and interested in the customer’s products and platform features
• Ability to meet sales targets, while ...