* Create action items/tickets to resolve issues and prevent issues & possible re-occurrence* Follow through on open incidents until closure* Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status* Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary* Utilize support systems, tools, and experience to facilitate a customer solution* Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch* Ensure transaction service activities are within Service Level Agreements* Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel* Participate in special projects to continuously improve processes, tools, sy...