Digital Incident Management:

• Ensure flawless and consistent execution of rapid response to critical alerts/incidents
• Provide highly customer-focused leadership on tech bridges for P1/P2 incidents
• Maintain a strong technical, end-to-end knowledge of complex digital systems (i.e., delivery pipeline and production stack)
• Influence support teams to respond appropriately to customer demand
• Perform tier 2 level system remediation responsibilities, including error log analysis and ensure proper support are identified and engaged, Moderate system/application maintenance and intervention
• Some on-call work is expected
• Interacts with other Tier 2, Tier 3 teams, project managers, Change Management, developers, Help Desk, etc.
• Responsible for the monitoring of the Digital systems, Unix servers, databases, Weblogic, API, Cloud platforms and production applications.
• Responsible for Triage, resolve an...