Job Overview

We are looking for a hands‑on technical solution owner with experience working in a fast‑paced, high‑pressure environment, ideally within financial services or large‑scale technology firms.

Key Responsibilities

• Work closely with ITSM Support members in the governance of IT Service Management practices, primarily focused on Incident Management, providing secondary support to Data management.
• Work closely with CIB colleagues and other Lines of Business to ensure that CIB processes and procedures are aligned with ITIL best practices and firm‑wide processes.
• Proactively identify risks, address issues, and support mitigation strategies to ensure they do not impede progress.
• Support the initiatives and projects including other ITSM processes such as Problem, Change, Event and Request as part of the Core Production Services offerings.
• Strong understanding of ITIL v4 Service Management best practices w...