The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.
Key Responsibilities - Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
- Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
- Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
- Monitor incident progress and ensure timely updates are communicated until closure.
- Maintain incident logs, action trackers, and status reporting dashboards.
- Escalate critical issues appropriately to ensure service restoration within agreed timelines.
- Coordinate root cause analysis and post-incident revie...